Sub-processor List

Effective:  February 6, 2024

To deliver services, Imply Data, Inc. (“Imply”) and its Affiliates may use third-party data processors (“Sub-processors”) and Imply Affiliates to process Customer Data. Capitalized terms not defined on this page have the meanings ascribed to them by the terms set forth in the written agreement between you and Imply (the “Agreement”). 

By subscribing to receive updates about this page, you will be notified by email about changes to Imply’s Sub-processors and Imply Affiliates that may be involved in processing Customer Data. More information about how an Imply customer can exercise choice over certain Sub-processors can be found in your Data Protection Addendum. 

Infrastructure Sub-processors

Imply may use the following cloud service providers to host Customer Data, Imply Software, and/or provide other infrastructure that helps with delivery of Imply’s Services: 

AWS, Inc.Cloud service provider440 Terry AvenueSeattle, WA 98109
Microsoft, Inc. Cloud service provider (Azure)Microsoft CorporationOne Microsoft WayRedmond, Washington 98052-6399

Service-specific Sub-processors

Imply may use the following Sub-processors to provide specific functionality or other Services to process Customer Data:

Google LLCUser behavior and product analytics (Google Analytics)1600 Amphitheatre ParkwayMountain View, CA 94043Imply Polaris, Imply Enterprise Hybrid, Imply Enterprise 
Slack, Inc.Customer support requests500 Howard StreetSan Francisco, CA 94105Imply Polaris, Imply Enterprise Hybrid, Imply Enterprise
Zendesk, Inc.Customer support requests1019 Market StreetSan Francisco, CA 94103Imply Polaris, Imply Enterprise Hybrid, Imply Enterprise
Confluent, Inc.Provides real-time and continuous stream processing for push based ingestion899 West Evelyn Ave.Mountain View, CA 94041Imply Polaris 
Datadog, Inc.Logging platform used for ingesting, parsing, querying and performing analytics on application and infrastructure logs 620 8th Avenue, 45th FloorNew York, NY 10018Imply Polaris
Catamorphic, Co.Feature management and entitlement (LaunchDarkly)1999 Harrison Street, Suite 1100Oakland, CA 94612Imply Polaris, Inc.User engagement platform and behavioral analytics301 Hillsborough Street, Suite 1900Raleigh, NC 27603Imply Polaris
Stripe, Inc.Payment processing510 Townsend St, San Francisco, CA 94103Imply Polaris

Imply Affiliates

Imply Affiliate with personnel that may be used to process Customer Data:

Imply Data UK Ltd.United Kingdom
Imply Data Canada, Inc.Canada
Imply Data India Private LimitedIndia
Imply Data Israel F.G.V LTDIsrael

How to subscribe to updates: Current Imply customers must subscribe to receive email notification of updates to the Sub-processors and Affiliates by submitting (1) the email address for such notifications and (2) the full name of the legal entity that has signed the Agreement with Imply to By submitting this information, you represent that you are a customer and have all necessary rights to provide this information. 

How to object to a new Sub-processor: If you are a current customer, with a fully executed  data processing agreement (“DPA”) in place, you may notify us of an objection to Imply’s use of a new Sub-processor used to process your Customer Data by sending such objection to within fourteen (14) days after Imply’s notice of such new Sub-processor, or such other period of time as set forth in your DPA. Objections will be handled as described in the DPA. 

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