Sub-processor List

Effective: July 31, 2021

By subscribing to receive updates about this page, you will be notified by email about changes to Imply’s Sub-Processors and Imply Affiliates that may be involved in processing Customer Data. More information about how an Imply customer can exercise choice over certain Sub-Processors can be found in your Data Protection Addendum. 

To deliver services, Imply Data, Inc. (“Imply”) and its Affiliates may use third-party data processors (“Sub-Processors”) and Imply Affiliates to process Customer Data. Capitalized terms not defined on this page have the meanings ascribed to them by the terms set forth in the written agreement between you and Imply (the “Agreement”). 

Name Processing Territory(ies)
AWS, Inc.Cloud service provider, infrastructure and storage; use is at Customer’s electionAmazon has multiple locations, but Imply does not control the location of their processing. Customer would elect the location of processing.
PagerDuty Inc.Customer support requestsPagerDuty is headquartered in the USA, but Imply does not control the location of their processing.
Slack, Inc.Customer support requests, use is at Customer’s electionSlack is headquartered in the USA, but Imply does not control the location of their processing.
Zendesk, Inc.Customer support requestsZendesk is headquartered in the USA, but Imply does not control the location of their processing.

Imply Affiliates with personnel that may be used to process Customer Data
Affiliate Purpose Location
Imply Data UK Ltd.Provision of technical services, support services, and supporting the provision of support and maintenance for the Services.United Kingdom

How to subscribe to updates: Current Imply customers must subscribe to receive email notification of updates to the Sub-Processors and Affiliates by submitting (1) the email address for such notifications and (2) the full name of the legal entity that has signed the Agreement with Imply to privacy@imply.io. By submitting this information, you represent that you are a customer and have all necessary rights to provide this information. 

How to object to a new Sub-Processor: If you are a current customer, with a fully executed  data processing agreement (“DPA”) in place, you may notify us of an objection to Imply’s use of a new Sub-Processor used to process your Customer Data by sending such objection to privacy@imply.io within fourteen days after Imply’s notice of such new Sub-Processor, or such other period of time as set forth in your DPA. Objections will be handled as described in the DPA. 

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