We and our service providers may collect and store both personal information and non-personal information through your interaction with and use of our Website and Products. Personal Information is information that either identifies an individual or relates to a specific individual, and includes without limitation, your name, physical address, telephone number, email, company affiliation, and in some jurisdictions your IP address. Non-personal information is information that does not reveal your specific identity or relate to specific individual and may include browser and device information, electronic interaction information, geographic or geo-location information, statistical and aggregated information. While statistical and aggregated information may be derived from personal information we will anonymize any personal information prior to sharing this information with third parties.
We may also receive information about you when you interact with us through various social media, for example, by liking us on Facebook or following us on Twitter. The data we receive from your social network is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Website. We use this information to operate, maintain, and provide our Website and our Products. We may use this information to communicate with you, such as to send you email messages, and to send you information about our activities. For more information about your communication preferences, see “Your Choices Regarding Your Information“ below.
We and our third party partners may automatically collect certain types of usage information when you visit or use our Website or use our Products. For instance, when you visit our Website, we may send one or more cookies “ a small text file containing a string of alphanumeric characters “ to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Website (e.g., the pages you view, the links you click, how frequently you access the Website, and other actions you take on the Website), and allow us to track your usage of the Website over time. We may collect log file information about your browser or mobile device each time you access the Website. Log file information may include anonymous information such as your web request, IP address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Website. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Website.
When you access our Website by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device, as well as information about your mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
When you use our Products including our monitoring products, we may also collect certain metadata and system level information, including without limitation, your IP Address, to track and monitor Product usage. For example, we use IP addresses to monitor the regions from which users use our Products.
We may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) provide and monitor the effectiveness of our Website and Products; (b) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Website and Products; (c) diagnose or fix technology problems; and (d) otherwise to plan for, research and enhance our Products.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices About Your Information“ section below.
We may share your personal information with:
When Imply uses third party service providers to process personal information received in reliance on the Privacy Shield Principles, Imply is responsible if that service provider processes information in violation of the Privacy Shield Principles (unless Imply can prove that it is not responsible for the service provider’s action that violated the Privacy Shield Principles).We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
How to control your communications preferences: can stop receiving email communications from us by clicking on the “unsubscribe link“ provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Website-related communications (e.g., changes/updates to features of the Website, technical and security notices, etc.) or Product-related communications (communications in response to your technical support request, product related emails, etc.).
Opt Out: The only way to completely “opt out“ of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or http://www.youronlinechoices.com). If you access our service on your mobile device, you may not be able to control tracking technologies through settings.
Control over data collection related to your use of our Products: Please note that if you download or install certain Product(s) or initiate a technical support request, you are required to provide us with certain log information, system level information, or other metadata in order for us to provide you with such Product or support services. For those Imply products that have monitoring capabilities you, the user, controls whether to opt-in and turn on to the monitoring feature.
If your access or use of Imply’s website or Products results in the transfer of personal information from the EEA or Switzerland to the U.S., we comply with the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks respectively for such transfer.
Keeping your information safe: We care about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Website and our Products. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. Accordingly, we cannot guarantee the absolute security of any information. In the event your personal information is acquired, or is reasonably believed to have been acquired by an unauthorized person, and applicable law requires notification, we will notify you by e-mail or other contact information on file. We will provide you with prompt notice consistent with the reasonable needs of law enforcement and/or its internal needs to determine the scope of the breach and to investigate and restore the integrity of the data system.
Access and Modification: You may request to review, correct, update, suppress, or otherwise modify any of your personal information that you have previously provided to us through electronic communications and the Website, or object to the use or processing of such personal information by us. You may update your profile and related personal information at any time, or if you have privacy concerns regarding access to or the correction of your personal information, please email us at the following address firstname.lastname@example.org.
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information that you have provided to us.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Imply Data, Inc.
1633 Old Bayshore Hwy, Suite 232
Burlingame, CA 94010
We have further committed to refer unresolved privacy complaints to JAMS, an independent alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
If your Privacy Shield complaint is not resolved by contacting us directly or through the independent dispute resolution process, you may choose to invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission or may contact your local Data Protection Authority. We are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Imply does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as users. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at email@example.com.
Our Website may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Website and your interactions with any third-party website or service are subject to that third party’s own rules and policies.